Retail Returns
Retail returns may be accepted for unused products in original condition within the confirmed return window. The final return period will be defined before real online checkout is launched.
Returns
Returns & Refunds
This returns and refunds page is prepared for future retail checkout and B2B order communication. Final policy details should be confirmed before accepting real online payments.
Retail
Final return window will be confirmed before launch
Quality
Photos and order details help review issues faster
B2B
Bulk order terms should be agreed before production
Damaged or Incorrect Items
If a customer receives a damaged or incorrect item, they should contact us with order details, clear photos, packaging photos, and a description of the issue.
Refund Processing
Refunds will be processed through the original payment method after the return request is reviewed and approved. Timing may vary by payment provider.
Non-Returnable Situations
Used products, customized items, missing packaging, or damage caused by misuse may not be eligible for standard retail returns.
Bulk Orders
B2B bulk order returns, replacements, inspection standards, and compensation terms should be agreed in writing before production or shipment.
Quality Review
For bulk supply issues, review usually depends on photos, videos, inspection reports, carton marks, batch information, and the confirmed purchase terms.
Before payment is officially connected, this page works as a policy framework. Final retail and B2B terms should be reviewed again before launch.